Customer Support

A helpdesk that has read every ticket you've ever closed

Castia Support runs your queues, SLAs, and escalations — on an AI that knows your documentation, your past resolutions, and your product well enough to draft the reply.

Start Free Book a Demo

Open source · Free to start · Pay only for usage

The challenge

What this looks like today

The same question gets answered from scratch by a different agent every week.

The answer exists — in a two-year-old ticket nobody can find.

New agents take months to become useful because the knowledge is in people's heads.

Nobody notices the pattern until forty customers have reported the same bug.

The product

Everything you'd expect from Castia Support

The features you'd want from any tool in this category — because this is a product, not a plugin.

Ticketing & queues

Multi-channel intake, assignment rules, and queues your team can actually work through.

SLA tracking & escalation

Response and resolution targets per customer tier, with escalation before the breach, not after.

Knowledge base

Internal runbooks and customer-facing help articles, versioned and searchable.

Macros & workflows

Automate the repetitive path: triage, route, request info, follow up, close.

CSAT & performance

Satisfaction, first-response time, resolution rate — per agent, per queue, per customer.

…and everything you can’t get anywhere else

Castia Support is built on the Castia platform — so enterprise search, knowledge AI, reporting, workflow automation, and agents all apply directly to your work.

AI first response

Deflect the answerable ticket automatically, grounded in your documentation and past resolutions — with a citation, not a hallucination.

Suggested replies

Every agent gets a drafted answer built from the tickets that resolved this exact issue before.

Search every resolution ever

Semantic search across your whole ticket history, docs, and engineering notes — the two-year-old fix surfaces in seconds.

Trend & theme detection

Castia tells you forty customers reported the same thing this week, before it becomes an incident.

Auto-triage & routing

Read the ticket, classify it, set the priority, and route it to the team that actually owns it.

One AI layer, thirteen products. See the whole platform

In practice

From question to finished work

Ask in plain language. Castia does the reading, the reconciling, and the drafting.

You ask

A customer says the export is timing out on large datasets.

Reads the ticketSearches past resolutionsFinds the known fixDrafts the reply

Castia delivers

A drafted response citing the three tickets where this was resolved before, the workaround that worked, and a flag that this is the 12th report this month — likely a regression, not a one-off.

Outcomes

What changes

Deflect repeat questions without a human touching them

New agents productive in days, not months

Every answer grounded in a real past resolution

Emerging issues spotted at ticket 5, not ticket 50

Resolution times fall without adding headcount

Connectors

Connects to the systems you already run

Castia Support reads from the tools your team already uses — no migration required.

ZendeskIntercomJiraSlackTeamsGmail & OutlookConfluenceNotion

Open source

Open source. Free to start. Pay only for what the AI does.

Every helpdesk on the market bills per agent, which is why support teams stay understaffed at 2am. Castia bills for usage — put the whole company on the queue if you want, and pay for the tickets the AI actually works.

Start Free Book a Demo